Return and refund policy
Thank you for showing interest in shopping with us. Please read our return and refund policy so that you feel safe buying our products in our webshop.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at customer@blackratbastards.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at customer@blackratbastards.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at customer@blackratbastards.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at customer@blackratbastards.com within 30 days after the product is received.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at customer@blackratbastards.com with photos of wrong/damaged items and we’ll sort that out for you. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
Can I exchange an item for a different size/color?
Wrongly ordered sizes or colors won’t be eligible for refunds from us. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.
If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at customer@blackratbastards.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll get back to you with a resolution as soon as possible!!
Wrong address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed: Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.
Returned by customer: We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know, before returning any products. Then you can contact us at customer@blackratbastards.com – That must be within 30 days after the product is received.
Size and color changes are not accepted. We advise you to use our size charts on each product to minimize size problems.
We do not accept returns of sealed goods, such as but not limited to face masks and underwear, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks and underwear won’t be available for reshipping and will be disposed of.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer's specifications or are clearly personalized;
- sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore we reserves rights to refuse returns at its sole discretion.
Please contact us at customer@blackratbastards.com if you have any questions